Ecommerce Fulfillment
D2C and B2B ecommerce fulfillment services.
Reach more customers with exceptional ecommerce fulfillment—from pick to pack to ship.
Harte Hanks’ ecommerce fulfillment services are purpose-built to make order distribution efficient, economical and convenient for both businesses and consumers.
Our specialist ecommerce services make picking, packing and shipping simple. We take the heavy lift off our clients’ shoulders—driving down shipping costs while keeping things simple. We’ve optimized every aspect of the ecommerce fulfillment process for a lean, cost-effective and error-free experience.
Across our inventory of print, sampling and kitting distribution competencies, we stand ready to deliver on a full suite of ecommerce fulfillment objectives – with precision and timeliness. Our global ecommerce fulfillment division and its supporting infrastructure handles 4.1 million packages and more than 4 billion mail packets each year – with a 99.98% accuracy rate on orders.
Optimizing global ecommerce fulfillment
- B2B ecommerce
- D2C ecommerce
- Retail & CPG
- Global 3PL Services
- Multi-channel fulfillment
- Subscription box fulfillment
- Pick, pack & ship
- Returns & recalls ready
Truly end-to-end ecommerce fulfillment
Our ecommerce services cover fulfillment at every step in the customer journey and supply chain.
Online order management
Proprietary order management processes, designed to integrate natively with a growing range of ecommerce platforms.
Receiving & unloading
Confirming product arrival and inventory unpacking alongside managing pouch documentation, serial number and SKU allotment.
Inventory management
Stocking SKUs in our secure FDA-approved, climate-controlled warehouses for simple storage and on-demand product picking.
Picking & retrieval
Product retrieval from storage in correct quantities and flawless condition – ready for packing at a dedicated client station.
Assembly & packing
Kitting and packaging SKUs in sealed, branded packages with custom labelling and barcoding options available.
Shipping & logistics
Optimizing packaging and delivery processes to ship orders cost-competitively across borders and regions.
Fast & cost-effective shipping
From our strategically located, 300K+ square-foot Boston and Kansas City fulfillment centers, we simplify getting from point A to point B. With our seamless warehousing and inventory management, clients can rest assured that their customers receive orders quickly and at the most sustainable cost across North America.
Regulated & certified warehousing
Our GMP-certified, FDA-approved and climate-controlled warehouses are fit to handle complex and sensitive stock securely. As fulfillment specialists, we can offer same-day pick and pack for customers in highly regulated industries, including pharmaceutical and time-sensitive CPG products that require the highest quality of inventory management and order tracking.
From port to customer
Our 3PL proficiencies enable us to manage the full transport and distribution process for clients – from inbound and outbound logistics to doormat delivery. By outsourcing the entire cycle to Harte Hanks, you earn back essential time and resources to invest in other key areas of your brand.
Optimize your ecommerce fulfillment with Harte Hanks' full-cycle services.
From sample marketing to product recall management, we unite every aspect of your fulfillment process under one roof. Our print, fulfillment and inventory management solutions streamline operations, enhance brand loyalty, and drive customer engagement.
Partner with us for seamless, efficient, and scalable ecommerce fulfillment tailored to your business needs.”
Full-cycle unity
We don’t just fulfill ecommerce orders. As a full-cycle company, we can actively help you sell more of them. Our ingrained marketing and sales competencies help clients to build immersive, branded campaigns—from impression to conversion to delivery.
Sample marketing unity
Our in-house print fulfillment services enable clients to deliver personalized coupons and flyers alongside their orders. With this addition, brands can connect with high-value customers, drive consumer loyalty and maximize order impact.
Recall management
We bring calm and confidence to your most sensitive product recall challenges. Our full-suite crisis management services mobilize quickly to deliver customer support, print and mail fulfillment, product recovery, quarantine and replacement.
United fulfillment
With our seamless inventory management capabilities, clients can centralize their entire supply chain and unite all types of fulfillment in one place. From sampling to subscription boxes: We can support brands with their entire SKU distribution process.
Other Services
Frequently Asked Questions
What does ecommerce fulfillment actually include?
Six stages: online order management, receiving and unloading, inventory management, picking and retrieval, assembly and packing, and shipping and logistics.
What's the difference between B2B and D2C ecommerce fulfillment?
B2B fulfillment ships bulk or business orders to other companies, while D2C (direct-to-consumer) fulfillment ships individual orders straight to end customers, Harte Hanks supports both, along with retail/CPG and multi-channel and subscription box fulfillment.
Where are the ecommerce fulfillment centers located?
Boston and Kansas City, in facilities over 300,000 square feet each.
Can ecommerce fulfillment handle regulated products for healthcare and pharmaceuticals?
Yes, for OTC (over-the-counter) products. Our warehouse is GMP-certified, FDA-approved, and climate-controlled, with same-day pick and pack available for OTC pharma and time-sensitive CPG.
Does ecommerce fulfillment include returns and recalls?
Yes, returns and recall handling are part of the ecommerce fulfillment offering.
Does Harte Hanks' ecommerce fulfillment integrate with platforms like Shopify?
Yes, Harte Hanks’ order management system is built to integrate natively with a growing range of ecommerce platforms, so orders flow directly from your storefront into fulfillment without manual handling.
How do clients order print materials?
Through a proprietary web-based order entry system that lets clients customize and order literature, including personalized print, for delivery internally, B2B, or direct to consumers.
